Qbot- Queue Management Solutions

Smart Queue Management for Smart Businesses.

Qbot Queue Management Solution

Smart Queue Management for Smart Businesses.

Qbot queue management solution is a renowned Bangladeshi Customer Journey Management platform, trusted by leading brands to enhance operational efficiency, drive profitability, and enrich the experiences of both customers and employees.

It helps streamline customer flow and reduce wait times, boosting efficiency and customer satisfaction. Qbot enhances productivity by allowing employees to focus on tasks and provide valuable data insights for better decision-making. Additionally, it helps reduce costs and ensure compliance with safety guidelines, creating a seamless and positive customer experience.

Bangladesh's first custom-tailored queue management platform

Effortless Excellence, Always Within Reach

Introducing Bangladesh’s first fully custom-tailored queue management platform. Gain access to a comprehensive suite of tools designed to craft seamless customer journeys and remarkable experiences. This platform captivates your customers, empowers your workforce, and enhances your operations. Whether you choose a self-hosted, cloud-based, or hybrid all-in-one solution, you’ll be equipped to manage customer flow efficiently and effectively

Key Features

A comprehensive suite of resources designed to create smooth and unified customer experiences

Customizable to Client Needs

Tailor-made features to suit your specific requirements, ensuring a perfect fit for your business.

Proudly Made in Bangladesh

Locally produced with quality and precision, supporting the local economy and ensuring quicker support and deployment.

Enhance Customer Experiences

Enable self-check-in, automatic service assignment, real-time updates, and clear guidance for a smooth customer experience.

Centralized Multi-Branch Control

Manage multiple branches seamlessly from a single, centralized platform, making it ideal for businesses with multiple locations.

Boost Staff Productivity

Streamline customer management with automated alerts, customer grouping, and a real-time dashboard. Equip your team to handle customer flow more efficiently and stay focused on what matters.

Optimize Services and Operations

Combine your existing systems to reduce admin costs, maximize service capacity, and enhance experiences for both customers and employees. Simplify and improve every aspect of your workflow.

Integration with Other Solutions

Easily integrates with other systems and software, enabling smooth compatibility and functionality.

Advanced Dashboard & Reporting

Gain insights with a feature-rich dashboard that offers multiple filters and customizable reporting options to track performance and operations.

How-digital-signage-reduces-perceived-wait-times

Digital signage shortens perceived waiting times by engaging customers with entertaining and informative content, effectively diverting their attention from the wait. Studies show it can decrease perceived wait times by up to 35%. By providing real-time updates on queue status and estimated wait times, digital signage helps manage customer expectations and reduces anxiety. Additionally, displaying relevant advertisements and promotional content can enhance customer engagement, making the waiting experience more enjoyable and productive. Overall, digital signage transforms waiting into a more pleasant experience.

Diverse Customer Segments

Banking & Fintech

Retail Stores

Healthcare Facilities

Restaurants & Cafes

Educational Institutions

Token Journey Flow

Step 1 - Select a Service

Ensure a seamless experience for your customers with Qbot kiosks, where they can easily select the services they need. Our large displays clearly present information, making each service intuitive and reducing the need for additional resources or communication.

Step 2 - Take a Token

After selecting their desired services, customers receive a printed token that lists the chosen services. You can also include additional information on the token for customers to keep. Qbot tokens are capable of supporting multiple languages.

Step 3 - Wait for Token Announcement

Customers should keep an eye on the announcements or the display for queue updates. The AI-powered announcement system is capable of making announcements in any language.

Step 4 - Visit Counter

For a single service, customers will visit the counter that called for their token. If multiple services are selected, their token number will be called according to the desired sequence. After being served at one counter, the customer will be automatically queued for the next service.

Step 5 - Post Visit

5. When customers complete their visit, you can collect valuable insights from their feedback and the data captured throughout their journey. This information helps identify areas for improvement to optimize your business operations.